Ikenna David Uche

Operations & Customer Support Associate

8, Bambe street Onipanu,, Lagos, NG

About

Results-driven Operations and Customer Support Associate with proven expertise in optimizing logistics, enhancing customer satisfaction, and leveraging data for strategic decision-making. Adept at streamlining workflows and coordinating cross-functional teams to exceed operational targets and improve overall efficiency. Eager to apply a data-driven approach and strong problem-solving skills to contribute to Chowdeck's mission by optimizing operations and enhancing overall efficiency.

Work Experience

Operations & Customer Support Associate

Freelance / Contract

Jan 2022 - May 2024

Lagos, Lagos, NG

Managed comprehensive operations, customer support, and logistics for a freelance/contract role, ensuring high efficiency and exceptional service delivery.

  • Streamlined order fulfillment, vendor communication, and delivery logistics, consistently achieving a 98% on-time performance rate for critical operations.
  • Leveraged advanced analytics tools and Excel dashboards to meticulously track Key Performance Indicators (KPIs), identifying critical areas for process optimization and efficiency gains.
  • Spearheaded cross-functional collaboration with internal teams, successfully improving workflow efficiency and reducing customer complaint rates by 25%.
  • Delivered exceptional frontline customer support across email, chat, and phone channels, consistently achieving high customer satisfaction ratings through effective problem resolution.

Education

Data Analysis

ALT School Africa

Jul 2025

Lagos, Lagos, Nigeria

Art

Imo State University

Sep 2018 - Jul 2022

Imo State, Imo State, Nigeria

Skills

Professional Skills

  • Verbal Communication
  • Written Communication
  • Attention to Detail
  • Time Management

Operations Management

  • Logistics
  • Process Improvement
  • Workflow Streamlining
  • Order Fulfillment
  • Delivery Logistics

Data Analysis & Reporting

  • KPI Tracking
  • Excel Dashboards
  • Analytics Tools
  • Data-Driven Decision Making
  • Process Optimization

Customer Support

  • Customer Relationship Management
  • Frontline Support
  • Email Support
  • Chat Support
  • Phone Support
  • Customer Satisfaction

Team Collaboration

  • Team Coordination
  • Cross-functional Collaboration
  • Communication

Problem Solving

  • Critical Thinking
  • Problem Resolution
  • Adaptability

Software & Tools

  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Google Workspace
  • CRM Tools